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<div style="">We are seeking a Customer Experience and Services Lead to design, and implement customer experience and services strategies, involving</div><ul>  <li style="">Planning and leading the delivery of the Customer Experience &amp; Services within the Sales and Operations vertical</li>  <li style="">Co-ordinating, planning, delivering, and embedding the programme of change required to achieve Livspace mission and promise, specifically in regard to Customer Experience</li>  <li style="">Act as a champion for our customers, ensuring they are central to decision making in all customer facing aspects</li>  <li style="">Working closely with Sales Teams to ensure customer escalations are minimized and managed consistently as per a defined framework, SLA. Co-lead escalation management with Sales Heads</li>  <li style="">Identifying and defining KPIs, business dashboard and related data infrastructure, which will provide necessary insights to allow us to improve customer experience</li>  <li style="">Developing, planning and coordinating the delivery of the Customer Experience actions, based on organizational needs and priorities</li>  <li style="">Manage budgets associated with the Customer Experience actions and associated activity. &nbsp;Identify, record, manage and report on the risks associated with the Customer Experience work stream</li>  <li style="">Developing new, and innovative ways to continuously improve customer reviews on relevant platforms, and strengthen customer delight across the customer lifecycle with us</li></ul><div style=""><b style="font-weight: 700">Key success metrics for Customer experience</b></div><ul>  <li style="">CSAT score</li>  <li style="">Online reviews - scores across priority platforms and number of reviews</li>  <li style="">Number of escalations and Resolution TAT</li>  <li style="">Customer recovery ratio</li></ul>

Singapore

Customer Experience & Service Manager

<div style=""><u><b style="font-weight: 700">About the Role</b></u></div><div style="">As a Sales Consultant, you will work on leads generated through the Livspace presence in IKEA stores, and earn commissions as you help the company grow.&nbsp;</div><div style=""><br></div><div style=""><u><b style="font-weight: 700">About Livspace</b></u></div><div style="">Livspace is one of Asia’s largest and fastest-growing omni-channel home interior and renovation platforms. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last-mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted and predictable experience. Livspace currently serves Singapore and Malaysia, as well as 30 metro and non-metro areas in India.</div><div style="">Livspace has showcased phenomenal growth since its launch, having delivered over 100,000 rooms and selling over 7.5 million SKUs through its platform. Livspace has raised USD 180 million in a new round of funding led by KKR, which values the company at USD 1.2 billion. Till date, the company has raised around USD 450 million in capital from some of the top global investors, including KKR, Ingka Group Investments (part of the largest IKEA retailer, Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures, and UC-RNT.</div><div style="">For more information, please visit: <a href="http://www.livspace.com/"><u>www.livspace.com</u></a>.</div><div style=""><br></div><div style=""><u><b style="font-weight: 700">Working at Livspace</b></u></div><div style="">Livspace believes in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work.</div><div style="">Livspace currently employs over 3000 talented, passionate individuals across India and Singapore, who all espouse the brand’s philosophy of good design for all. As a part of this dynamic team, you will have a chance to learn new things, build your managerial competence, be at the helm of an innovative tech startup, and problem-solve on how to enable employees and partners to innovate and deliver differentiated experiences. If you enjoy a good challenge and believe in getting things done, this is the right place for you.</div><div style=""><br></div><div style=""><u><b style="font-weight: 700">Benefits of working with Livspace</b></u></div><ul>  <li style="">Extensive training program</li>  <li style="">Attractive profit-share based compensation packages and bonuses</li>  <li style="">Highly qualified leads of customers with renovation requirements</li>  <li style="">Curated network of vendors and service providers</li>  <li style="">Partnerships with most sought-after furniture brands, Eg. IKEA, Crate&amp;Barrel, Soul &amp; Tables, Courts, etc.</li>  <li style="">Attractive referral fee for bringing in your clients</li>  <li style="">Availability of all services under one roof</li>  <li style="">A space that you can pre-book for client meetings</li>  <li style="">Professional photoshoot for all your projects</li></ul><div style=""><u><b style="font-weight: 700">Responsibilities and Duties of a Sales Consultant</b></u></div><ul>  <li style="">To actively source for potential clients, share our services and understand their requirements in detail. You must ensure their interactions with us convert them into paying customers.</li>  <li style="">To provide excellent customer service to potential clients.</li>  <li style="">Team -up with Interior Designer to own projects from start to finish,</li>  <li style="">Work out of IKEA stores, on a shift basis. Shift will be determined by a roster; you should be open to working on weekdays and weekends</li>  <li style="">Be the voice of Livspace and educate clients about our revolutionary interior design and execution capabilities</li>  <li style="">Work closely with the client to finalize deals and ensure customer satisfaction.</li></ul><div style=""><br></div>

Sales Consultant

<div style="">Livspace is one of Asia’s largest and fastest-growing omni-channel home interior and renovation platforms. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last-mile fulfilment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted and predictable experience. Livspace currently serves Singapore and Malaysia, as well as 30 metro and non-metro areas in India.</div><div style="">Livspace has showcased phenomenal growth since its launch, having delivered over 100,000 rooms and selling over 7.5 million SKUs through its platform. Livspace has raised USD 180 million in a new round of funding led by KKR, which values the company at USD 1.2 billion. Till date, the company has raised around USD 450 million in capital from some of the top global investors, including KKR, Ingka Group Investments (part of the largest IKEA retailer, Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures, and UC-RNT.</div><div style="">For more information, please visit: <a href="http://www.livspace.com/"><u>www.livspace.com</u></a>.</div><div style=""><b style="font-weight: 700">Working at Livspace</b></div><div style="">Livspace currently employs over 2800 talented, passionate individuals, who all espouse the brand’s philosophy of good design for all. Together they’re working towards the company’s vision of becoming the world’s largest interior brand. The leadership team at Livspace combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.</div><div style="">Livspace believes in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As a part of this dynamic team, you will have a chance to learn new things, build your managerial competence, be at the helm of an innovative tech startup, and problem-solve on how to better the home interiors experience. If you enjoy a good challenge and believe in getting things done, this is the right place for you.</div><div style="">As Business Manager:</div><ul>  <li style="">You own P&amp;L for your own cohort.</li>  <li style="">You will be in-charge of running a team of designers and making every designer successful and every client receive the best experience.</li>  <li style="">You will be responsible for hiring designers in collaboration with the rest of the community team.</li>  <li style="">Manage designer resources by providing support and guidance where needed to make the designer independent.</li>  <li style="">Understand each client’s requirements and keep a tab on their experience throughout.</li>  <li style="">As a key member of the sales team bring insights from the client and designer meetings and suggest process improvements across the board including marketing, product, category and operations.</li>  <li style="">Coordination with different teams for ensuring client deliverables are effectively communicated and met.</li>  <li style="">Have a positive attitude and be an initiative-seeker.</li></ul><div style=""><br></div>

Business Manager 

<div style=""><b style="font-weight: 700">About Livspace</b></div><div style="">Livspace is the world’s leading interior design and renovation platform that connects interior designers, vendors, and homeowners. For homeowners, Livspace is their one-stop destination for end-to-end home interiors. Livspace currently serves Singapore and nine metro areas in India and boasts a community of over 20,000+ happy customers and 2000+ interior designers. The interior design space is a multi-billion dollar industry in India, expected to exceed $23 Bn by 2022. Singapore, similarly, is a highly attractive market for Livspace with a US$5 billion home-design industry that is growing at 10% year-on-year. Livspace’s expansion into Singapore marks the first phase of its APAC expansion. In Singapore, Livspace is already operating at US$15 million gross revenue run rate.</div><div style=""><br></div><div style="">The founders—Anuj Srivastava and Ramakant Sharma—are former Google and Myntra (one of the top e-comm companies in India) executives, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.The company is well-funded by marquee investors like TPG Growth, Goldman Sachs, Jungle, Bessemer, Helion Jungle and UC-RNT.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Working at Livspace</b></div><div style="">Livspace believes in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work.</div><div style=""><br></div><div style="">Livspace currently employs over 3000 talented, passionate individuals across India and Singapore, who all espouse the brand’s philosophy of good design for all. As a part of this dynamic team, you will have a chance to learn new things, build your managerial competence, be at the helm of an innovative tech startup, and problem-solve on how to enable employees and partners to innovate and deliver differentiated experiences. If you enjoy a good challenge and believe in getting things done, this is the right place for you.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Overview of the DP role</b></div><div style="">As a design partner, you choose the hours, the number of projects you work on and earn commissions while we grow your interior design portfolio and business. A design partner will pitch, design and manage the execution of their projects and receive upto 70% of the profit made on every project. All back-end support will be available to them under one roof, along with high-quality leads, access to our proprietary state-of-the-art tech platform, partnerships with the most sought-after furniture brands, the best quality of products and services, and the incredible network of business managers, vendor managers, category managers and contractors. The design partner will be responsible for sales, design and on-time delivery of projects.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Benefits of working with Livspace</b></div><ul>  <li style=""><b style="font-weight: 700">Joining Bonus upto $3000* (Depending on years of experience)</b></li>  <li style="">Attractive commission-only compensation packages</li>  <li style="">Work Type: Exclusive Partner</li>  <li style="">Opportunity to work with the largest Interior Design solutions platform in Singapore.</li>  <li style="">Highly qualified leads of customers with renovation requirements</li>  <li style="">Curated network of vendors and service providers</li>  <li style="">Partnerships with most sought-after furniture brands Eg. IKEA, Crate&amp;Barrel, Soul &amp; Tables, Courts, etc.</li>  <li style="">State-of-the-art software to track leads, payments and BOQs</li>  <li style="">Bonus for every pitch presented and first-order signed</li>  <li style="">Attractive referral fee for bringing in your clients</li>  <li style="">Availability of all services under one roof</li>  <li style="">A space that you can pre-book for client meetings</li>  <li style="">Professional photoshoot for all your projects</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities and Duties of a Design Partner</b></div><ul>  <li style="">Meet new clients, and understand their requirements in detail. You must ensure their interactions with us convert them into paying customers</li>  <li style="">Own your projects from start to finish, from design to execution</li>  <li style="">Be the voice of Livspace and educate clients about our revolutionary interior design and execution capabilities</li>  <li style="">Work closely with the client and our interior design team to finalize the home design, 3D designs, and GFC drawings</li>  <li style="">Collaborate with the Livspace execution support team to ensure your design turns into</li>  <li style="">reality seamlessly, until project handover.</li>  <li style="">You may be required to be present in office as and when required; for training, client and internal meetings.</li></ul><div style=""><br></div><div style=""><br></div>

Design Partner

<div style="">Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.</div><div style=""><br></div><div style="">The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.</div><div style=""><br></div><div style="">The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including - Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.</div><div style=""><br></div><div style="">Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.</div><div style="">The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.</div><div style=""><br></div><div style="">Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: <a href="https://www.livspace.com/"><u>https://www.livspace.com/</u></a></div>